Delivery & returns. The small print, in big print.

Delivery

1. You order. Payment is taken and your order is sent off to be printed.
2. It gets printed. Your kit is printed and packed just for you. This is the slow bit, and the reason nothing sits in a warehouse.
3. It’s on its way. Most UK orders arrive within 7 to 10 days of ordering.

Delivery options and costs are shown at checkout before you pay, based on where you are. No surprises at the end.

Ordering for a race or a birthday? Give it a couple of weeks to be safe. Printing doesn’t do taper.

Outside the UK

Yes, I ship further afield. International orders take a bit longer, and you’ll see the options and costs at checkout.

Depending on where you live, your country may charge import duty or taxes when the parcel arrives. Those aren’t included in the price and are set by your local customs, not by me.

Changed your mind?

No problem. You’ve got 14 days from the day your order arrives to let me know you want to return it. You don’t need to give a reason.

1. Email me at hello@pksruns.com with your order number and what you’re sending back.
2. I’ll reply with the returns address. Send it back within 14 days of telling me.
3. You’ll get your money back within 14 days of the item reaching me. If you return the whole order, that includes the standard delivery cost you paid.

• Items need to be unworn, unwashed and in the condition they arrived in. Trying it on is fine. A tempo run in it is not.
• Return postage is paid by you. I’d suggest a tracked service, as I can’t refund a parcel that never turns up.
• Need a different size? Because everything is printed to order, the quickest way is to return the first one and place a new order for the size you want.

Faulty, damaged or wrong item

If something arrives misprinted, damaged or just not what you ordered, that’s on me, not you.

Email hello@pksruns.com with your order number and a photo of the problem, ideally within 30 days of it arriving. I’ll sort a replacement or a full refund, whichever you prefer. If I need it back, I’ll cover the postage.

None of this affects your legal rights as a customer.

Parcel gone missing?

If your UK order hasn’t turned up within 14 days of ordering, or the tracking hasn’t moved for a while, drop me an email with your order number and I’ll chase it. If it’s properly lost, I’ll send a replacement or refund you.

Worth a quick check first: neighbours, the safe place, the recycling bin and anyone in the house who “didn’t see a parcel”.

Sizing

Most of the range is an oversized fit, so if you like it closer to the body, consider going down a size. Each product page has the details, and if you’re stuck between two, message me and I’ll help you pick.